Support - ACE Fitness app
Last updated: 19 August 2026
The ACE Fitness app is for people who already hold an ACE Corporate Fitness membership, either through their employer or arranged directly with us. It gives you your workplace wellbeing content and a private chat with your colleagues and the ACE team.
Getting an account
You cannot sign up in the app - we set accounts up. If you should have access and do not, contact your employer's ACE contact or email us at support@acecorporatefitness.co.uk and we will sort it out.
When we create your account you will get an email with your username and a temporary password. The app asks you to choose your own password the first time you sign in.
Common questions
I have forgotten my password.
Tap "Forgot password" on the sign-in screen. We email you a six-digit code, and you set a new password in the app. The code lasts 15 minutes.
My access has expired.
The app shows an expiry message when a membership has lapsed. Renewals are arranged with ACE or through your employer - email us and we will pick it up.
I am not getting notifications.
Check notifications are allowed for the app in your phone's Settings. Notifications are optional; everything still works without them.
Someone has posted something they shouldn't have.
Press and hold the message and choose Report. It comes straight to us and we review it within 24 hours. You can also block a member, which hides everything they post from you.
I want my account deleted.
Email support@acecorporatefitness.co.uk and we will delete it, normally within 30 days. See the privacy policy for what that covers.
Who can see my messages?
Only the members of the chat room you are posting in - a company room is limited to that company's members. Full detail is in the privacy policy.
Contact Us
support@acecorporatefitness.co.uk
We answer during UK business hours, and review anything reported in the app within 24 hours.
ACE Corporate Fitness Ltd, 19 Richmond Close, Frimley, Camberley, GU16 8NR
Registered in England and Wales, company number 15470358.
Also
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Terms of Use are shown in the app, on the Account tab.